Repairs are generally completed within 7-10 days from their arrival. This can depend on the amount of paint restoration being completed after the repair, but we know many of you are eager to race and ride, so we like to keep repairs moving through our shop pretty quickly!
This really depends on the complexity of the paint job, but in general, simpler paint projects are completed between 2-3 weeks, and more complex paint projects can be 6 weeks. We can give you a much more accurate time estimate based on our capacity when you send your bike to us.
We do prefer your frame be fully stripped of components for any repair or paint work. This helps keep shipping costs down, and helps us efficiently move the bike around for repair/paint. BUT, on most repairs, the bottom bracket can be left in. And if you have internal routing or hydraulics, we know they can be a pain to reassemble, so you can leave those on too (just tape anything loose to the frame so it is secure).
We aren't trying to compete with local bike shops, so we prefer you have your local bike shop assemble and disassemble your bike. However, if they are not available to help take the components of your bike and you prefer to ship or drop off your complete bike for us to disassemble/assemble, we can do that! We staff accredited bike mechanics at each shop, and will charge a standard bike shop rate.
Sorry, we do not make structural repairs on forks! (Not that we can't...it's just that the liability risk, and the cost of the repair approaching that of a new fork, means we do not offer it as a service).
It depends. If the repair affects a braking surface, or the bead for a clincher, it is not something we repair. But we do make plenty of repairs on fatbike rims and other wheels! These are discounted so the repair cost makes sense to keep the wheel in use rather than being thrown away...which basically means we don't do any cosmetic finishes on wheels other than the basic clear coat to protect the repair area.
All of them! We mix our paint colors in house so we can match any color. Bring us a sample of something you like for us to match, or browse www.didspade.com for some samples of additives we use. We can do pearls, candies, chameleons, chrome, gold leaf...you name it!
We do! We strip the majority of the existing paint off. With carbon bikes, we strip all frames by hand. Steel bikes get sand blasted.